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Customer Service Operations Manager (#1,287,135,272) 

Oferta de trabajo Tijuana (Baja California), México

Oversee and direct the activities of a number of campaigns along with all Team Leaders and Staff assigned to their campaigns. The role is responsible for all aspects of operations which include but are not limited to monitoring staffing, providing temporary coverage and training, provisioning excellent client services, problem resolution and the like. Specific responsibilities: Regular, often daily interactions with all the company departments, campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management Manages and staffs the operations assigned Develop individual and team goals and implementa plan to carry out objectives Guide team leaders in meeting all team and individual goals Ensure compliance with all established policies and procedures Bilingual English Spanish Education: Candidate must possess at least a Bachelors/college degree, Post Graduate Diploma, Masters Degree, Professional License (Passed Board/Bar/ Professional License Exam), Post Graduate Diploma/ Masters Degree, any field Work Experience: At least three years of working experience in a related field is required, preferably as Manager specializing in BPO Operations and management, Customer Service, Customer Support or equivalent Has handled at least 200 FTEs Should have a track record of meeting targets and delivering on objectives Ability to multitask and work in a fast-paced, dynamic environment Ability to build productive business relationships with clients

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Baja California

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